Service standard
We do not simply move you from A to B — we are responsible for the state you arrive in. Below is how that works in practice, without vague promises.
Pickup
Within the city we arrive from 60 minutes after the booking is confirmed. If the trip is planned in advance, the chauffeur arrives 10–15 minutes early and waits for you on site.
Meeting at the airport
- We track the actual arrival time by flight number.
- Waiting at the airport is included in the transfer price. If the flight is delayed, the chauffeur simply arrives for the new landing time — there is nothing extra to pay.
- The chauffeur meets you in the arrivals hall with a name sign.
- He helps with luggage to the car.
Hourly hire
The minimum booking is 2 hours. The car and chauffeur are assigned to you for the whole booking. Waiting between stops is included in the paid time and is not charged separately. The route can be changed as you go.
Rates
- There is no night rate: a trip at night costs the same as during the day.
- Extra time beyond the booking — please check with the manager.
Payment
- Cash to the chauffeur.
- Kaspi transfer.
- Bank card.
- Bank transfer under a contract — for companies, with closing documents and e-invoices.
Changes and cancellation
You can move the time or cancel the booking by letting us know at least 3 hours before pickup — call or write on WhatsApp.
Chauffeurs
- Driving experience and knowledge of the city are mandatory.
- Business appearance, calm driving style.
- They do not impose conversation if you are working or resting on the way.
The cars
The whole fleet is owned by the company. Cars are clean inside and out before every pickup, fuelled, with working climate control. The photographs on this site are real pictures of our cars, not images from the manufacturer.
Any questions
Call or write. We take requests around the clock.